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21 March 2018 / 4. Rajab 1439

Privacy Policy

Updated on 12 March 2018


We rely on your generosity in order to carry out our activities and are therefore committed to be transparent about how we use and securely store your personal details in order to carry out our mission.  In conformity with the EU General Data Protection Regulations (GDPR), we are committed to storing your data securely and ensuring that it is not violated in any way.

Who are we?

We are The World Federation of Khoja Shia Ithna-Asheri Muslim Communities (KSIMC) and have existed for over 40 years. We are registered in England and Wales under charity number 282303 and are also an NGO in Special Consultative Status with the Economic and Social Council (ECOSOC) of the United Nations.

What information do we collect?

We collect information in the following ways:

  • Information you give us

For example, when you engage with our social media or message boards, make a donation to us, register for an event or otherwise provide us with personal information.

  • Information we get from your use of our website and services

We collect information about the services you use and how you use them. Wherever possible we use aggregated or anonymous information which does not identify individual visitors to our websites. When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

  • Information from third parties

We may also receive information about you from third parties. This can include information such as your name, postal address, email address, phone number, your geographic location (for mobile devices), credit/debit card details and whether you are a tax payer so that we can claim Gift Aid.  We, like all companies, are able to confirm what browser you are using, IP address and computer operating systems that are being used and this information may be used to improve the services we offer

How do we use your information?

We may use your information to:

  • process a donation that you have made
  • process orders that you have submitted
  • to carry out our obligations arising from any contracts entered into by you and us;
  • seek your views or comments on the services we provide
  • notify you of changes to our services
  • send you communications which you have requested and that may be of interest to you. These may include information about campaigns, appeals, other fundraising activities, promotions of our associated companies, goods and services
  • process a loan, grant or job application

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations (for example the collection of Gift Aid). We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

We will not sell or rent your information to third parties.

We will not share your information with third parties without your explicit consent.

When you are using our secure online donation pages, your donation is processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.

We may transfer your personal information to a third party in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.


We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted by us for such purposes. However, we will retain your details on a suppression list to help ensure that we do not continue to contact you.

Access to your information and correction

You are entitled to view, amend, or delete the personal information that we hold. You also have a right to restrict how we contact you. Please email your request to,


We do not use cookies to personally identify anyone. If we use them, it is to enhance your experience when using the website by identifying how it is being used and where we can make improvements. We may also use cookies to monitor how our advertisements perform. Please see our Cookies Policy for further information

External websites

Our site may, from time to time, contain links to other sites, not owned or managed by us or links to the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

Changes to our Privacy Policy

We may change our policy from time to time so please visit our website and read through our privacy policy each time you share your personal information with us.  If you do not agree to these changes, please do not continue to use our website to submit personal information to us.  If material changes are made to the Privacy Policy, we will notify you by placing a prominent notice on the website.

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